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User Support

Error reports - Helpdesk

In order to provide easier and faster assistance in cases when you wish to report an application error, please contact our Helpdesk. Please use the enclosed forms which you can send to the fax number +385 1 4664 744 or fill in the electronic form and send it to helpdesk@banksoft.hr. You will soon be able to report an application error through our web sites.

In urgent cases you can contact our helpdesk at the phone number +385 1 4664 666. Each phone call will be recorded on our electronic form, so please call us when you have the required data available. Please, contact all the listed persons via e-mail or fax if the cases you report are not that urgent. All your queries will be considered and replied to in the shortest possible time.
This will ensure reply to your queries, while our staff will get the opportunity to work more efficiently and determine priorities of the received application error forms.

We would appreciate that only authorized persons for contact with Banksoft, sends us comments, requests and error reports. This will ensure working with authorized requests. We hope that this will improve our communication to the mutual benefit.

Internet pages for support are in preparation. They will provide additional mutually beneficial technical and application support.

- ib4banks - application error form
- application error form
- batch error form
- Download all error forms(ZIP 10KB)

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